Last Updated: 21 November 2025
Our Standards
We are committed to maintaining accuracy across:
- Documentation
- Help center articles
- Blog posts
- Feature guides
- API references
Mistakes can happen — and when they do, we correct them quickly and transparently.
When Corrections Are Triggered
Corrections may occur when:
- A feature behavior changes
- A WhatsApp policy becomes outdated
- A documentation inconsistency is identified
- A user reports inaccurate or unclear information
- Engineering confirms a discrepancy
Correction Process
- Report Received
From a user, team member, or automated audit. - Internal Verification
Engineering, product, or compliance confirms factual accuracy. - Update Applied
Content is corrected, rewritten, or expanded. - Correction Notice Added
Significant corrections include date-stamped notices. - Publication
Updated content is republished on the same page.
Correction Timeline
- Minor edits → 24–48 hours
- Technical corrections → 3–7 business days
- Policy-related corrections → Within 5 business days
- Critical inaccuracies → Immediate update within 24 hours