Last Updated: 21 November 2025
Our Commitment to User Feedback
WhatsFlow is built with direct input from our user community.
Feedback helps us:
- Improve existing features
- Fix bugs
- Prioritize high-value updates
- Expand integrations
- Optimize user experience
We treat user suggestions as a critical part of our product roadmap.
How We Collect Feedback
Feedback can be submitted through:
1. In-App Support Chat
Available for all users for:
- Bugs
- Feature requests
- Questions
- Improvements
2. Email
3. Help Center Form
For structured reporting and suggestions.
4. Beta Program Feedback
Invited users test new features before launch.
How We Evaluate Feedback
All feedback is categorized as:
- Critical (platform errors, downtime, major bugs)
- High Priority (major workflow disruptions)
- Feature Requests (new capabilities or enhancements)
- General Suggestions (UX, documentation, onboarding improvements)
Response Timeline
- Critical issues → Response within 12–24 hours
- High priority improvements → Within 48–72 hours
- Feature requests → Reviewed monthly
- Documentation issues → Corrected within 1–3 days
Transparency & Tracking
Major community-requested features are added to:
- Public roadmap (coming soon)
- Release notes on the website
- Changelog inside the platform